Can I back via PayPal?
Yes, please use the “Donate” button at the bottom of our website http://www.fraggedempire.com/ and then send me a Private Note via Kickstarter with your full name, PayPal email address and preferred contact email address (if different to your PayPal one). We will then enter you into our system, including the Backer Kit after the campaign.
Send me a Private Note if you have any questions :)
Last updated: April 11, 2016 02:15
Are you taking pledges from retailers?
Yes, retailers should back the Retail Store pledge level.
Last updated: April 11, 2016 02:15
I just want to buy the miniatures, how do I do this?
Select the $2 pledge level, then increase your pledge by $20 for each miniature you would like to purchase. I will confirm your selection via our pledge manager once the campaign has ended.
If you have any trouble with this, please send me a private message and I will help.
Last updated: April 11, 2016 03:43
Will I be able to increase my pledge after the campaign through your pledge manager?
Yes.
Last updated: May 05, 2016 17:16
Can I back via PayPal?
Yes, please use the “Donate” button at the bottom of our website http://www.fraggedempire.com/ and then send me a Private Note via Kickstarter with your full name, PayPal email address and preferred contact email address (if different to your PayPal one). We will then enter you into our system, including the Backer Kit after the campaign. Send me a Private Note if you have any questions :) Last updated: Mon, Apr 11 2016 5:15 am EDT
Are you taking pledges from retailers?
Yes, retailers should back the Retail Store pledge level. Last updated: Mon, Apr 11 2016 5:15 am EDT
I just want to buy the miniatures, how do I do this?
Select the $2 pledge level, then increase your pledge by $20 for each miniature you would like to purchase. I will confirm your selection via our pledge manager once the campaign has ended. If you have any trouble with this, please send me a private message and I will help. Last updated: Mon, Apr 11 2016 6:43 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.